DO YOU SHIP WORLDWIDE?

Yes.  International orders will be shipped depending on the fulfillment center the product is from.


HOW LONG WILL ORDER PROCESSING TAKE?

Orders typically take up to 7-14 days to process before they ship – excluding weekends and holidays. During Holidays processing times may take up to 20 days. 


HOW LONG IS THE SHIPPING TIME?

Canadian orders will be shipped via Canada Post.

U.S orders will be shipped via USPS 

  • Transit Times to United States: 5 - 20 Business days
  • Transit times to International: 10 - 45 Business days
  • Average transit times are received in 2 weeks.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issue is the responsibility of the shipping company.


WILL I RECEIVE A TRACKING NUMBER?

Canada and U.S. orders shipped via Canada Post, USPS or DHL will receive a tracking number.

International orders may receive a tracking number depending on the carrier. In cases where we are unable to provide tracking for your products, our company will insure the packages and any missing items will be reshipped free of charge to you.


I PLACED AN ORDER BUT I DIDN'T RECEIVE A CONFIRMATION EMAIL

Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there. If there is still no confirmation email, please email our support team at info@chroniccanvas.ca


I WANT TO CHANGE MY ORDER / ADDRESS, CAN I?

Although we highly encourage you double check canvas sizes and shipping addresses prior to placing an order with us, we fully understand that things come up and mistakes can be made.  We process orders the same day they are placed.  If a change needs to be made to your order please contact us at info@chroniccanvas.ca ASAP and we will do our best to accommodate that change, BUT we can not make any promises.  If the item(s) has already been shipped from our fulfillment center we cannot make changes to the order.  In that case, you can send the wrong item back to us and once received we can send out a corrected item.